Cancellation Policy

Cancellation & Refund Policy

Making a reservation ensures your space for your chosen adventure, location, date and time. Making a deposit and/or paying for your trip in full is our committment from you that you will be participating in a scheduled adventure with us, and we hold that space(s) for you. If you fail to show up for your scheduled trip or cancel very close to the trip date, it is nearly impossible for us to schedule another group/participant in your place.

Please be aware that there is no refund for no shows.
If a business or personal emergency occurs or you decide to cancel your trip, you have the following options:

Make a Substitution
Transfer to a Different Adventure
Cancel Your Reservation
Group Cancellations/Changes

Substitutions

If you are unable to attend a trip which you have paid for in full or made a deposit, you may substitute another person(s) into your reserved space(s) without penalty. Please notify us of the change as soon as possible.

Transfers

You may transfer your deposit/payments to another available course/trip date without any fees if you notify us 14+ days prior to your trip date.

For transfer requests received 7-14 days prior to your trip date, a $25 transfer fee will apply.

Transfers made within 7 days of your scheduled trip will be considered a cancellation (see cancellation fees, below).

Cancellations

If you cancel your reservation before our 14-day deadline, we will refund your entire payment minus a single $25 cancellation fee (for group reservations and businesses, or trips and classes valued at over $499, please refer to cancellation information shown below).

There are NO REFUNDS within 14 days of the trip date (but substitutions are allowed).

If your trip is cancelled by Outdoor Adventure/Wave Trek for safety reasons, your trip will be moved to a more appropriate day, time, or location. No refunds will be given if these conditions arise.

Cancellation Fees for Groups, Corporate and Invoiced Adventures

Trips, rentals, classes, events, or any activity for which you receive an invoice or that that has an individual or combined value over $499 will be assessed the following fees*;

$25 cancellation fee and

For cancellations received...
30+ days prior to the first day of your trip or class: 25% of the Trip Cost
14-29 days prior to the first day of your trip or class: 50% of the Trip Cost
0-14 days prior to the first day of your trip or class: 100% of the Trip Cost

*The cancellation policy shown on your trip/event contract may be different than the one shown on this page and supersedes this fee schedule. Please refer to your contract for actual cancellation fees and dates.